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Komo Machine Customer Service Programs |
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Komo Service Programs offer you an effective way to reduce unexpected downtime and keep your investment running at 100%. Our Service Programs offer you multiple options that can be tailored to your specific needs.
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Service Programs Offered: |
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Today’s demanding production schedules require your equipment to operate at peak efficiency all the time. Your customers want to reduce their inventory, but when they need your product, they want it now. Missed delivery dates can result in stiff penalties, or loss of business. Machine availability is important to the success of your business.
One of the elements necessary to help ensure machine availability is regular maintenance. Performance of the manufacturer’s recommended maintenance should be a priority. Not only will it help to keep your machine in production, it may result in a higher trade or resale value. An additional advantage is that you will have verifiable maintenance records, which help to validate warranty claims.
Our Preventive Maintenance Program can assist you with required maintenance. Enrollment in one of our programs can reduce your need for additional maintenance personnel, or the time your operator spends periodically maintaining the machine.
The Preventive Maintenance Program will be performed by a Komo factory-trained technician, ensuring that all required maintenance is performed correctly, and the latest factory-recommended procedures are followed. |
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| On-Site Maintenance Training | ||||
| If you just purchased a new or used machine or just want to boost your in-house maintenance personnel, you can do it with Komo Machine's On-Site Maintenance Training. Have Komo Machine, Inc. train your Maintenance Personnel on the proper procedures and documentation needed to keep your machine running at 100% productivity. This training will cover the factory certified maintenance procedures, documentation, maintenance schedule and any other questions related to the maintenance of your Komo CNC machining center. | ||||
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| Machine Evaluation or Inspection | ||||
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The Machine Evaluation Program is offered to provide a quick, affordable “check” of your machine(s) condition. It can help to pinpoint “focus” areas for your maintenance procedures. It will give you a written “diagnosis” of what is “ailing” your machine. It should lead to a reduction or elimination of unplanned outages. Whatever your needs, we can help!
With the Komo Machine Evaluation Program a factory trained Service Technician will perform a prescribed list of checks on your machine. In a relative short time frame, which helps to reduce your non-productive time, we will be able to observe and evaluate the critical functions of your equipment and provide you with documented summarization. We can recommend measures you may want to consider to keep the machine performing at a higher level. Use this program with your current machine or have us evaluate a used Komo machine that you are considering purchasing.
With the Komo Machine Inspection Program we will give the machine a complete inspection, top to bottom. Utilizing the latest factory technology and procedures, a Komo factory-trained technician can check out the machine and provide answers to your questions. We can recommend measures you may want to consider to keep the machine performing at a higher level, resulting in fewer unplanned "outages".
So if you want a fast, inexpensive method to be aware of the current condition of your machine, consider our Machine Evaluation Program or if you want an in-depth analysis of the status of your machine consider our Machine Inspection Program. |
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| Technical Phone Support | ||||
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The Komo Technical Phone Support Program offers a very affordable method to obtain answers to any technical question or problem you may be having. Whatever your emergency, anytime of the day or night, 7 days a week, 365 days a year, we can help!
If you’re registered to use the Komo Technical Phone Support Program an experienced, factory trained Service Technician will respond to your request for phone support. The Technician will listen to your issue and then provide you with step-by-step instructions to help isolate and eliminate the problem. They also will be able to let you know when phone support is no longer a viable remedy, and when you should have a “house call” for your machine.
So if you’re looking for a quick, inexpensive method to help diagnose or resolve a machine issue, consider our Technical Phone Support Program. |
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| On-Line Technical Documentation | ||||
| Komo Machine will continuously update its website to offer you Technical Documentation that is relevant to our machine models. This will provide you with common documentation as a resource that is available at your fingertips. | ||||
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| FAQ's on Komo Machine Website | ||||
| Komo Machine will also continuously update our Frequently Asked Questions section of the website. Common questions as to "How to home the tool changer" or "DNC Procedures" will be added to throughout the year to help answer the simple questions that you may have. | ||||
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Contact Komo Machine Customer
Support: Email: support@komo.com Toll Free: 800-528-4570 Phone: 320-656-2481 Fax: 320-656-2479 |
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| Copyright© Komo Machine, Inc. All rights reserved. Komo Machine, Inc. reserves the right to make changes, alterations and substitutions to the machines, components or other information presented in this web site or within documents distributed through this site without prior notice. | ||||